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Email:     Dave@dfwguitars.com

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Phone:

       972-684-3823

FAQ's
 
 
Tell me about the custom guitars you build.

 

In my 30 plus years in the music industry, I have found there is a great overlooked niche in the guitar building industry. 
 
There are basically three types of guitar buyers.  The raw beginner who has absolutely no knowledge of the instrument, who needs something cheap and affordable and somewhat user friendly to get acclimated to the art of playing guitar.  The semi-pro/hobbyist guitarists who've been around the block, know what good, decent and poor equipment is, and have acquired a taste for what they particularly like as far as look, feel, playability and tone from their guitar.  And then you have the seasoned vet, professionals who know exactly what they want, or maybe are still looking for that ultimate tone they haven't quite found yet. 
 
Breaking this down, you have a $100 to $500 price window for the beginner to intermediate player.  You have a $500 to $1,000 price window for the intermediate to semi-pro player.  And you have the $1,000 and above for the pro-player. 
 
This has been the blue-print that every major guitar manufacturer has followed for the past fifty years.  It's not really about what you want, its about what they can afford to sell you and still make a good profit.  In the past, if you called up major manufacturers and order a custom guitar, you're looking at a minimum of $2,500 to start.  If you want it truly customized, not just a modification of a standard model, with your favorite pickups, electronics, body style, neck and hardware...now you're looking at $3,000 to $5,000 and up. 
 
I have found through my years of experience, that it is totally unnecessary to spend that kind of money for a guitar made the way YOU want it. 
 
With the vast quantity of quality hardwood bodies, necks, hardware, pickups, electronics and parts on the market today, a high-quality custom built guitar is obtainable on almost any budget. DFW Guitars hand-assembles all of our guitars, right here in Arlington, Texas.  Each guitar is built specific to the customer's needs, requests, style of playing and budget. We work with you, listen to you, make suggestions and hand you the guitar YOU want...not "just the one on the wall" that everybody else has. 
 
Each guitar comes with a full life-time warranty and includes two free setups within the first two years. The setups alone will save you about $150. 
 
  Each guitar comes with a hand-signed Certificate of Authenticity with your name as the model name. Each one is hand-serialized and branded on the back of the DFW Guitars headstock with the "Hand Built in Texas, USA" logo.  
 
All final quality control, setup and inspection is performed by Dave Underwood himself and no guitar leaves the shop until it passes his inspection and approval. 
 
 
What is the Turnaround Time on a Repair?

Turnaround times vary according to the type of repair and the workload.  There are many possible factors which may affect the amount of time it takes to complete our services.  We will do our best to work within your timeframe.  Generally, the turn-around time is 1 to 2 weeks.

 

Do you give estimates for Repairs?

My rates are $30.00 per hour plus the cost of parts. For an accurate estimate I must personally inspect the instrument.  

Estimates are free of charge.

 

Do you give appraisals?

If you are in the North Texas area, I'll be happy to provide an appraisal of your instrument. We can provide wholesale appraisals (what a store will pay for an instrument), insurance appraisals (replacement value), and retail appraisals (what the going market is if you are looking to sell your instrument). We don't provide appraisals through photos and descriptions. In order to provide an accurate appraisal, I prefer to hold the instrument and personally inspect it. I feel it would be a disservice to you to try to "guesstimate" the value without looking it over in person.  Certificate of Appraisal provided for each appraisal performed. $30.00 per instrument.

 

 

What are your Hours of Operation?

12:00 p.m. to 8:00 p.m. Tuesday through Saturday and by appointment Sunday and Monday.

For a service appointment, please call or email me.

 

How do I contact DFW Guitars?

Email me at Dave@dfwguitars.com or call me at

972-684-3823.

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Do I need a setup?

Set-up work is a series of adjustments that should be performed at least once a year on every guitar.  Very few manufacturers take the time to properly set-up a new guitar before it is shipped.  Whether you’ve purchased a new or used instrument, a set-up should be performed to your specific preferences.  When an instrument is set-up properly, the playability and tone of the guitar will be improved.  If your instrument has been altered in any way, a set-up should be performed.  For instance, if you change string gauge, or install a new saddle or nut.

 

Can you tell me if a repair is worth doing to my guitar?

Once I inspect your instrument, I can determine what repairs are necessary, provide an estimate of the cost and an approximate turn-around time.  You have to decide if it’s worth it.  All estimates are free of charge.

 

The action (string height) on my guitar is really high, what can be done to fix it?

It should be properly set-up.  Give me a call or email me and let’s discuss your requirements.

 

Why won’t my guitar stay in tune?

There are many reasons why a guitar won’t stay in tune.  The intonation could be off and needs to be set properly; the strings could be old, cheaply made or not installed properly; the tuners may be worn out or cheaply made.  These are just a few reasons why your guitar won’t stay in tune.  I will be happy to inspect your instrument and give you an estimate (free of charge) of what it would require to fix the problem.

 

Do you work on instruments other than guitars and basses?

Yes, I work on most stringed instruments and have performed repairs on everything from auto-harps to xylophones. 

 

So… you want to buy a guitar?

Whether you are buying your first guitar, your next guitar, or a gift for someone special, any level of player, beginner to professional, I can answer your questions and assist you in making a knowledgeable and practical decision about your purchase.

 

 

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